This section is divided into two different chapters: ‘RMA to be send' and ‘RMA'
‘RMA to be send'
In this overview you can fill in all your RMA's. The RMA are generated with invoice number, article and quantity. You can place all your RMA's in the list and all RMA's will be placed on one Packing List and it all will be send to US Blaster, simply by pressing ‘SEND RMA' . The complete list of RMA's will be joined together and we will receive all the information you filled in. The Packing List will be send as an HTML Email together with an OFB XML file. The OFB XML file is a file which is used by our system to scan your RMA request and to import all information in our system.
PLEASE DO NOT DELETE THIS FILE !!
After we receive the e-mail, you will receive from us an e-mail back with a complete filled in RMA form which you only need to print out and place it in the commercial box and pack it all in a master carton and send it to;
US Blaster Europe BV
Attn. RMA Department
Ampereweg 18
2627 BG Delft
The Netherlands
PLEASE DO NOT PLACE ANY STICKERS / TAPE ON ORIGINAL GIFTBOX !!
‘RMA'
In this overview you can see all RMA's which you have send to us. All RMA's have their own number which we assign. You can click on each RMA number to see the status of your RMA.
The specifications are;
- - Handling. This means that we are checking if the product can be repaired
- - Repaired. The product is repaired and will be send back to you
- - Credited. The product can not be repaired and you will get a Credit Note.
If you click on the RMA number you will get a total list of products which you placed in the RMA request form and you can see which problems where found with all detailed information.